Rasmus Stenderup is a PhD Fellow at the University of Copenhagen and a former visiting doctoral student at the Better Government Lab. Rasmus' PhD project is about potentially unnecessary bureaucracy in the public sector - and more specifically, it is about how to find out when, in an administrative process, individuals experience their interaction with a public organisation as costly. The project is based on the concept of 'bureaucratic sludge' and from there it develops a methodology to identify sludge in public organisations.